Online Course

Critical Conversations

Engaging in Critical Conversations is a powerful catalyst that can shape team dynamics,
facilitate resolution of issues, build relationships, and clarify misunderstandings.

What you are going to learn

Throughout this course, you will:
Identify how different belief systems, values, and social identities create communication barriers
Foster a sense of psychological safety for yourself and others
Discover the key elements of a Critical Conversation
Obtain tools to manage everyday conversations

Table of contents

Welcome!

Lesson 1. Root Causes and Types of Conflict

Lesson 2. Barriers to Communication

Lesson 3. Critical Conversations

Graduation

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